BBC Weather Apps FAQs (2024)

The BBC Weather app is only available to download in the UK.

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The accuracy of location detection is heavily dependent on your device, its settings and the way in which it is connected to the internet.

Your device may use mobile (cellular) network towers, your Wi-Fi connection, and/or GPS (Global Positioning System) to determine your location. If you have any of these disabled, the accuracy of your location may be affected.

The BBC Weather app uses the location provided by your device to determine the closest forecast information available. If the location displayed in the app is incorrect, check other apps on your device, e.g. iOS Maps or Google Maps, to identify where your device thinks you are located.

If the location chosen by your device is incorrect, please refer to the Android and iOS guides below:-

The BBC Weather app allows you to save up to 10 locations in your BBC account. This ensures that you can easily access relevant locations across all of your devices. Your locations will also be available if you sign in to your BBC account via the BBC Weather website.

To manage your locations...

For more detailed information about the BBC's "My Locations" feature, see My Locations in BBC Weather.

The app checks for the latest forecast information as soon as you launch it. The time (and date, if applicable) of the last update is displayed, so that you can determine how recent the forecast information is.

The app also allows you to add a BBC Weather 'widget' to your home screen. On Android, the widget will periodically check for the latest forecast information based on the frequency you set within the app: 'Settings' > 'Widget Refresh Frequency'. On iOS, the operating system decides how often to refresh the data based on your daily usage pattern.

The Android version of the BBC Weather app is compatible with devices running Android 7 or above.

The iOS version of the BBC Weather app is compatible with devices running iOS 14 or above.

The BBC Weather app allows you to display weather information based on your current location.

If you choose to enable this option, your precise location is identified by your device and matched with the closest populated location for which weather information is available. Your precise location is not accessed nor stored by the BBC.

The BBC Weather app collects anonymous data to help us understand how the app is used, to identify areas of improvement, and to provide enhanced functionality. Information collected includes app usage information, e.g. frequency of visit, time and date, and engagement levels with various features within the app.

If you prefer not to share anonymous usage statistics, you can disable this from within the app's 'Settings' > 'Analytics' menu.

If you have ideas on how we can improve the app, please send us a suggestion, external.

Unfortunately, we can't personally respond to every email or app store review, but we do read all of the feedback and suggestions you send to help us prioritise new features and improvements. We know we won't get it right for everyone and welcome constructive criticism, so please feel free to provide any specific examples or details of what is important to you.

We try to make sure there are as few technical problems with the apps as possible. We test on a wide range of devices to help us provide the best possible experience.

However, if you have identified an issue that is not covered by our FAQs above, please let us know, external.

A lot of technical issues are quite specific. We therefore ask that you provide as much detail as possible about the problem, such as:-